Yesterday at work was the busiest day I've seen. We had over 100 faxes waiting to be processed at any given time throughout the day. Getting closer and closer to Christmas, it's just going to get crazier. I got to work today and it was much slower. I got a couple of emails from one of my supervisors. It made me feel good and thought I would just share.
"Thank you everybody for stepping up yesterday on probably one of the biggest days we have ever seen. 1,153 faxes came in yesterday, 1,472 phone calls. Call center, you did a great job handling the calls coming in at an average of 163 calls an hour. Also, thank you to those that dropped what you were doing to help with the faxes and phone calls. It was a great team effort by all. At 6 p.m. there was still 120 faxes in the queue but thanks to Felicia, Jacquie, Jessica, Tanner, Pam and Ashley Alexander who all stayed until after 8 pm and brought it down to 12 to make sure we didn’t start today off in the hole, THANK YOU!"
"Jessica & Tanner,
I just wanted to thank you guys for staying late and getting the applications cleared out. You both cleaned house with the amount of apps you processed. I attached an activity report from yesterday if you are interested. This report tells you what accounts you worked on and what you did with them. Jess you processed 211 different customers, Tanner 169. These are big numbers, THANK YOU for your efforts it made a huge difference."
Jess was at work for 10 hours and I was there only 8. I'm still part time with school. We (and a couple others) stayed until 8:30 to get everything done. It was exhausting. Keep in mind that just a couple months ago, I would average about 40 applications in a days time. so 169 is INSANE!
I just have to keep reminding myself of the commission from all of these applications and the Christmas bonus next month!
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